FAQs
Got Questions? We’ve Got Answers!
Explore our comprehensive FAQs for everything you need to know about products, payments, shipping, warranties, and more.
What is Alpha?
Alpha is a premium brand offering high-quality accessories for Apple products. Our mission is to combine innovation, style, and quality in all our products, ensuring you get the best accessories for your Apple devices.
What types of products does Alpha offer?
We offer a variety of accessories for Apple devices, including: Watch straps (titanium, leather, silicone, etc.), Phone cases, chargers and cables, Screen protectors, Other related accessories.
How do I place an order on AlphaVibe.co?
Browse our website, select the products you wish to purchase, add them to your cart, and proceed to checkout to complete your order.
What payment methods are accepted?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to ensure your information is safe and protected
Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times vary based on your location.
How long does it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary based on your location: 7-14 days.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be in their original condition and packaging.
How do I initiate a return?
To initiate a return, please contact our customer service team at support@alphavibe.co with your order number and reason for return. We will provide you with further instructions.
Who pays for return shipping?
If the return is due to a defective or incorrect item, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping.
Are your products compatible with all Apple devices?
Our products are designed to be compatible with the latest Apple devices. Please refer to the product descriptions for specific compatibility information
Do you offer a warranty on your products?
Yes, all our products come with a lifetime warranty against manufacturing defects. If you experience any issues, please contact our customer service team.
How can I contact Alpha customer service?
You can reach our customer service team via email at [email address] or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Can I customize my order?
We currently do not offer customization options for our products. If you have any questions, feel free to contact our customer service team for assistance.
